The Allan Labor Government is delivering on its promise to improve access to health care for more
Victorians, with community pharmacists in Clunes and Creswick able to provide treatment and advice for
a range of common conditions.
Premier Jacinta Allan and Minister for Health Mary-Anne Thomas recently kicked off the 12-month pilot,
which will give Victorians more choice about where and how they access basic primary care, especially
for people struggling to access an affordable or bulk billing GP close to home.
Services include advice or treatment for women with uncomplicated urinary tract infections (UTIs) or a
resupply of their existing contraceptive pill without needing a prescription – with a broader public health
vaccination offering, travel health consultations and treatment for mild skin conditions to roll out in
coming weeks and months.
Part of a $20 million investment in the Victorian Budget 2023/24, around 400 pharmacies across the state
have signed up for the pilot, with another 200 set to join the program in coming weeks. Pharmacies who
have not yet joined are encouraged to still sign up, even as the pilot gets underway.
Importantly, Victorians won’t be charged for a pharmacy consultation for UTIs, mild skin conditions or a
resupply of the contraceptive pill – pharmacies may charge a fee for a travel health consultation and
vaccinations, while the cost of medication will remain the same as a prescription from a GP.
To be eligible to participate, all pharmacists are required to successfully complete mandatory training in
the piloted services and demonstrate they are well equipped to know if someone should be referred to a
GP or hospital. They must also prove they have the appropriate facilities within the pharmacy, like a
private consulting room.
The pilot is being guided by expert advisory and clinical groups representing Victorians and the pharmacy
and medical professions, including the Pharmacy Guild of Australia, Pharmaceutical Society of Australia,
Royal Australian College of General Practitioners, and Victorian Aboriginal Community Controlled Health
At its conclusion, the pilot will be evaluated, and any recommendations will help inform longer-term
decision making around the role of community pharmacists.
Following a decade of inaction in primary care from successive Federal Liberal governments, it is harder
than it has ever been to access a GP – let alone one who bulk bills.
That is why the Allan Labor Government has stepped in, increasing primary care options for Victorians to
free up GPs for people with more complex conditions and reduce non-urgent emergency department
presentations – including 27 Priority Primary Care Centres and the Victorian Virtual Emergency
Most pharmacies will have a variety of appointments and walk ins available – for more information,
including a list of participating pharmacies visit betterhealth.vic.gov.au/services-support/communitypharmacist-pilot.
Quotes attributable to Premier Jacinta Allan
“We are getting on with delivering more primary care options for all Victorians, because basic health care
should be accessible and affordable no matter where you live.”
“Our pharmacists are already a trusted source for many Victorians – this pilot will expand their role
providing more options for people needing quick medical advice for common ailments.”
Quotes attributable to Minister for Health Mary-Anne Thomas
“We know Victorians are eager for accessible and affordable primary care – our Priority Primary Care
Centres and Victorian Virtual Emergency Department managing more than 350,000 presentations
combined to date.”
“With pharmacy consultation and prescribing already commonplace in many countries, we know it can
provide a safe and affordable alternative for Victorians, while freeing up GPs for those with more urgent
Quote attributable to Member for Ripon Martha Haylett
“Our hardworking pharmacists are pillars of the Clunes and Creswick community – now locals can rely on
their wealth of knowledge for additional services when they need a fast and affordable basic health care